Terms of Service

VirtualTryOnWoo.com

Effective Date: October 10, 2025
Last Updated: October 10, 2025

Welcome to Virtual Try-On for Shops

These Terms of Service (“Terms”) govern your use of the VirtualTryOnWoo.com website and the Virtual Try-On for Shops WordPress plugin. Please read these Terms carefully before using our services.

By accessing our website or using our plugin, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

• “We,” “Us,” “Our” refers to VirtualTryOnWoo.com and Michael Mwanzia
• “You,” “Your” refers to the person or entity using our services
• “Plugin” refers to the Virtual Try-On for Shops WordPress plugin
• “Services” refers to our website, plugin, support, and related offerings
• “License Key” refers to the premium license key provided upon purchase
• “Free Tier” refers to the limited free version (10 try-ons)
• “Premium License” refers to paid unlimited access

2. Acceptance of Terms

By using our Services, you:

• Confirm you are at least 18 years old or have parental consent
• Have the authority to enter into these Terms
• Agree to comply with all applicable laws and regulations
• Accept both these Terms and our Privacy Policy

3. Service Description

3.1 What We Offer

Virtual Try-On for Shops Plugin:

• WordPress plugin for WooCommerce stores
• AI-powered virtual try-on functionality using Fal AI technology
• Product and category selection controls
• Free tier: 10 virtual try-on operations
• Premium tier: Unlimited virtual try-on operations

Website Services:

• Plugin information and documentation
• License purchase and management
• Customer support
• Updates and resources

3.2 What We Don’t Provide

• We do NOT provide Fal AI services (you need your own API key)
• We do NOT guarantee specific AI results or quality
• We do NOT offer web design or customization services
• We do NOT provide WooCommerce or WordPress support (use official channels)

4. Account and Registration

4.1 Free Tier Users

No account required for free tier users. Simply:

• Download the plugin from WordPress.org
• Obtain your own Fal AI API key
• Install and configure the plugin

4.2 Premium License Users

To purchase a premium license:

• Provide accurate contact and billing information
• Create an account (if we implement user accounts)
• Receive your unique license key via email
• Keep your license key confidential

4.3 Your Responsibilities

You agree to:

• Provide accurate and current information
• Maintain the security of your license key
• Notify us immediately of any unauthorized use
• Not share your license key with others

5. License Types and Usage

5.1 Free Tier License

Included:

• 10 virtual try-on operations per installation
• All basic plugin features
• Community support via WordPress.org forums
• Requires your own Fal AI API key

Limitations:

• Limited to 10 try-ons total (not monthly)
• Community support only (not priority)
• One website installation

Terms:

• Free forever (no credit card required)
• May be discontinued or modified at any time
• Subject to fair use policy

5.2 Premium License

Included:

• Unlimited virtual try-on operations
• All plugin features
• Priority email support (24-hour response time)
• All future updates during license period
• One domain/website per license

License Period:

• Annual subscription (renews yearly)
• OR Lifetime license (one-time payment)
• Pricing as displayed at time of purchase

Terms:

• Non-transferable (tied to your domain)
• Non-refundable after 30 days
• Requires active Fal AI API key (separate cost)
• Subject to compliance with these Terms

5.3 Multi-Site Licenses

Available upon request:

• Contact us for pricing
• Each domain requires a separate license
• Discount available for 5+ sites

5.4 License Restrictions

You may NOT:

• Share your license key with others
• Use one license on multiple domains
• Resell or sublicense the plugin
• Modify licensing/validation code
• Circumvent usage limits
• Use for illegal purposes

Violation results in:

• Immediate license termination
• No refund
• Possible legal action

6. Pricing and Payments

6.1 Current Pricing

Pricing is displayed on our website at time of purchase and may include:

• Annual License: $XX/year (example: $99/year)
• Lifetime License: $XXX one-time (example: $299 one-time)
• Multi-site License: Custom pricing

6.2 Payment Processing

• Payments processed via [Stripe/PayPal/other]
• All prices in USD unless otherwise stated
• Prices subject to change with 30 days notice
• Existing customers keep their pricing (grandfathered)

6.3 Billing

Annual Licenses:

• Automatically renew yearly
• You’ll be notified 30 days before renewal
• Can cancel anytime before renewal date
• No refund for partial periods

Lifetime Licenses:

• One-time payment
• No recurring charges
• Valid for lifetime of product
• Subject to these Terms

6.4 Taxes

• Prices may not include applicable taxes
• You’re responsible for all taxes (VAT, sales tax, etc.)
• Tax added at checkout based on your location

6.5 Currency and Exchange Rates

• All prices in USD
• Your bank may charge conversion fees
• We’re not responsible for exchange rate fluctuations

7. Refund Policy

7.1 30-Day Money-Back Guarantee

We offer a 30-day refund period:

Eligible for Refund:

• Premium license purchases
• Within 30 days of purchase date
• Technical issues we cannot resolve
• Plugin doesn’t work as described

NOT Eligible for Refund:

• After 30 days from purchase
• Fal AI API costs (separate service)
• Free tier users (nothing paid)
• Change of mind after 30 days
• Violation of these Terms
• Duplicate purchases (transfer instead)

7.2 How to Request Refund

1. Email: support@virtualtryonwoo.com
2. Subject: “Refund Request – [Your License Key]”
3. Include:
   • Order number/license key
   • Reason for refund
   • Details of any technical issues

7.3 Refund Processing

• Requests reviewed within 5 business days
• Approved refunds processed within 10 business days
• Refunded to original payment method
• License key deactivated upon refund

7.4 Partial Refunds

• No partial refunds for unused time
• Annual licenses: No prorated refunds
• Lifetime licenses: Only full refunds within 30 days

8. Third-Party Services

8.1 Fal AI Integration (Required)

The plugin requires Fal AI services:

Your Responsibilities:

• Obtain your own Fal AI API key from https://fal.ai
• Agree to Fal AI’s Terms: https://fal.ai/terms
• Agree to Fal AI’s Privacy: https://fal.ai/privacy
• Pay Fal AI directly for their services

We Are NOT Responsible For:

• Fal AI costs or billing
• Fal AI service quality or uptime
• AI result quality or accuracy
• Fal AI terms or policy changes
• Fal AI support or issues

Data Sent to Fal AI:

• Customer photos (not stored permanently)
• Your product images
• Processing prompts

8.2 WordPress and WooCommerce

Our plugin requires:

• WordPress 5.0+
• WooCommerce 5.0+
• These are free, open-source platforms
• We don’t control or support these platforms

8.3 Payment Processors

We use third-party payment processors:

• Subject to their own terms and policies
• We don’t store credit card information
• Payment data handled securely per PCI standards

9. Acceptable Use Policy

9.1 Permitted Uses

You may use our Services to:

• Add virtual try-on to your legitimate WooCommerce store
• Sell legal products (clothing, accessories, etc.)
• Process customer photos with their consent
• Use on your own website(s) per your license

9.2 Prohibited Uses

You may NOT:

• Use for illegal products or services
• Process photos without user consent
• Violate privacy laws (GDPR, CCPA, etc.)
• Create fake or misleading product images
• Use for adult/explicit content
• Circumvent payment or licensing
• Reverse engineer the plugin
• Resell or redistribute the plugin
• Use for competitive analysis
• Abuse support services
• Upload malware or viruses

9.3 Content Restrictions

You may not use our Services for:

• Counterfeit products
• Stolen product images
• Copyright-infringing content
• Discriminatory or hateful content
• Misleading advertising

9.4 Consequences of Violation

Violations may result in:

• Immediate service termination
• License revocation without refund
• Legal action
• Reporting to authorities (if illegal)

10. Intellectual Property

10.1 Our Ownership

We own all rights to:

• Virtual Try-On for Shops plugin code
• VirtualTryOnWoo.com website
• Our trademarks, logos, branding
• Documentation and tutorials
• Marketing materials

License, Not Sale: We grant you a license to use the plugin, but you don’t own the software itself.

10.2 Your Ownership

You retain all rights to:

• Your website and content
• Your product images
• Your customer data
• Your branding and trademarks

10.3 User-Generated Content

Content created using the plugin:

• Virtual try-on results belong to your customers
• Product images remain your property
• We claim no rights to your content

10.4 Trademarks

• “Virtual Try-On for Shops” is our trademark
• Don’t use our name without permission
• Don’t imply endorsement or partnership

10.5 Copyright Infringement

If you believe content infringes your copyright:

1. Email: support@virtualtryonwoo.com
2. Include:
   • Your contact information
   • Description of copyrighted work
   • Location of infringing content
   • Good faith statement
   • Statement of accuracy under penalty of perjury

11. Support and Maintenance

11.1 Support Channels

Free Tier:

• WordPress.org community forums
• Documentation on our website
• No guaranteed response time
• Best-effort basis

Premium License:

• Priority email support: support@virtualtryonwoo.com
• Response within 24 hours (business days)
• Access to premium documentation
• Installation assistance

11.2 What Support Includes

• Plugin configuration help
• Bug reports and fixes
• Feature usage guidance
• License activation issues

11.3 What Support Doesn’t Include

• Custom development
• Theme customization
• WordPress/WooCommerce general support
• Fal AI support
• Server/hosting issues
• Third-party plugin conflicts (we’ll try to help, but can’t guarantee)

11.4 Updates and Maintenance

We provide:

• Regular bug fixes
• Security updates
• Feature improvements
• WordPress/WooCommerce compatibility updates

Premium users receive:

• All updates during license period
• Early access to new features (sometimes)
• Beta testing opportunities (optional)

We don’t guarantee:

• Specific update schedules
• Specific features
• Backwards compatibility forever
• Support for very old WordPress versions

12. Warranties and Disclaimers

12.1 “AS IS” Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability: Fitness for a particular purpose
• Non-infringement: Not violating others’ rights
• Accuracy: Of AI results or information
• Reliability: Uninterrupted or error-free operation
• Security: Complete protection from breaches
• Results: Specific outcomes or sales increases

12.2 No Guarantee of Results

We do NOT guarantee:

• AI-generated images will be perfect
• Customers will be satisfied with results
• Increased sales or conversions
• Compatibility with all themes/plugins
• Specific AI result quality
• 100% uptime or availability

12.3 Third-Party Services

We’re not responsible for:

• Fal AI service issues
• WordPress or WooCommerce bugs
• Your hosting provider problems
• Internet connectivity
• Browser compatibility
• Third-party plugin conflicts

12.4 Your Responsibility

You acknowledge that:

• You use services at your own risk
• You’re responsible for backing up data
• You should test before going live
• Results vary based on many factors
• AI technology has limitations

13. Limitation of Liability

13.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability is limited to the amount you paid us in the 12 months before the claim (for premium users) or $0 (for free users).

13.2 Excluded Damages

WE ARE NOT LIABLE FOR:

• Lost profits or revenue
• Lost data or content
• Business interruption
• Lost opportunities
• Reputation damage
• Indirect or consequential damages
• Punitive damages
• Third-party claims

Even if we were advised of the possibility of such damages.

13.3 Exceptions

Some jurisdictions don’t allow limitation of certain damages. In those cases, our liability is limited to the minimum required by law.

13.4 Specific Exclusions

Not liable for:

• Fal AI costs, issues, or results
• Your customer dissatisfaction
• Revenue loss from plugin issues
• Data breaches (we don’t store customer photos)
• Your violation of laws or regulations
• Third-party actions

14. Indemnification

14.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of laws or regulations
• Your violation of third-party rights
• Content you upload or process
• Your customers’ use of your website
• Claims by your customers or third parties
• Your failure to obtain necessary consents

14.2 Our Right to Defense

We reserve the right to:

• Assume exclusive defense of any claim
• Settle claims at our discretion
• Require your cooperation in defense

15. Term and Termination

15.1 Term

These Terms remain in effect:

• For free users: Until you stop using the plugin
• For premium users: During your license period

15.2 Termination by You

You may terminate at any time by:

• Uninstalling the plugin
• Canceling your license renewal (for annual plans)
• Not renewing (for annual plans)
• Deleting your account (if applicable)

No refunds for early termination (except within 30-day refund period)

15.3 Termination by Us

We may terminate or suspend your access if:

• You violate these Terms
• You fail to pay (for premium)
• We discontinue the service
• Required by law
• You engage in abusive behavior
• Your license key is fraudulent

Notice:

• We’ll try to provide 30 days notice
• Immediate termination for serious violations
• No refund for violations

15.4 Effect of Termination

Upon termination:

• Your license ends immediately
• Access to premium features ends
• You must stop using the plugin
• Must delete plugin files
• No refund (except 30-day policy)
• Data may be deleted after 90 days

15.5 Survival

These sections survive termination:

• Payment obligations
• Intellectual property rights
• Limitations of liability
• Indemnification
• Dispute resolution

16. Changes to Services and Terms

16.1 Changes to Services

We reserve the right to:

• Modify or discontinue features
• Change pricing (with notice)
• Update system requirements
• Improve or change functionality
• Discontinue the service entirely

Notice:

• 30 days notice for major changes
• Immediate for security updates
• Posted on website and via email

16.2 Changes to Terms

We may update these Terms:

• Changes posted with new “Last Updated” date
• Continued use = acceptance of changes
• Material changes communicated via email
• You can terminate if you disagree

16.3 Grandfathering

We try to grandfather existing customers:

• Current pricing maintained (usually)
• Major feature changes may apply to all
• No guarantee of unchanged terms forever

17. Privacy and Data Protection

17.1 Privacy Policy

Our Privacy Policy (https://virtualtryonwoo.com/privacy) explains:

• What data we collect
• How we use it
• Your privacy rights
• Third-party data sharing

By using our Services, you also agree to our Privacy Policy.

17.2 Data We Collect

We collect minimal data:

• License key and domain (premium users)
• Usage statistics (number of try-ons)
• Contact information (if you contact us)

We do NOT collect:

• Customer photos
• Product information
• Sales data
• Browsing behavior (no tracking)

17.3 Your Responsibilities

You must:

• Comply with privacy laws (GDPR, CCPA, etc.)
• Obtain customer consent before using try-on
• Update your privacy policy
• Inform customers about Fal AI processing

18. Dispute Resolution

18.1 Informal Resolution

Before legal action:

1. Contact us: support@virtualtryonwoo.com
2. Describe the issue clearly
3. Give us 30 days to resolve
4. Work with us in good faith

18.2 Binding Arbitration

If informal resolution fails:

• Disputes resolved through binding arbitration
• Conducted under rules of [Arbitration Association]
• Location: Kenya (or mutually agreed location)
• Language: English
• One arbitrator
• Decision is final and binding

18.3 Exceptions to Arbitration

You may pursue in small claims court if:

• Claim qualifies for small claims court
• You file in your local jurisdiction

We may seek injunctive relief in court for:

• Intellectual property infringement
• Terms violations

18.4 Class Action Waiver

YOU AGREE:

• No class action lawsuits
• No class arbitrations
• Individual claims only
• Can’t join with others

This means you can only sue us individually, not as a class.

18.5 Governing Law

These Terms governed by:

• Laws of Kenya
• Without regard to conflict of law provisions
• Excluding international treaties

18.6 Jurisdiction

If arbitration doesn’t apply:

• Courts of Kenya have jurisdiction
• You consent to jurisdiction there

19. General Provisions

19.1 Entire Agreement

These Terms, plus our Privacy Policy, constitute the entire agreement between you and us. They supersede all prior agreements, written or oral.

19.2 Severability

If any provision is found invalid:

• That provision is modified to be enforceable
• Or removed if can’t be modified
• Remaining provisions stay in effect

19.3 No Waiver

Our failure to enforce any right doesn’t waive that right. All rights and remedies remain available.

19.4 Assignment

You can’t assign:

• These Terms
• Your license
• Your rights or obligations

We can assign:

• To any successor or affiliate
• In merger, acquisition, or sale

19.5 Force Majeure

Not liable for delays or failures due to:

• Natural disasters
• War or terrorism
• Government actions
• Internet outages
• Third-party service failures (like Fal AI)
• Other events beyond reasonable control

19.6 Notices

To You:

• Via email to address provided
• Posted on website
• Effective upon sending

To Us:

• Email: support@virtualtryonwoo.com
• Must include your license key/order number

19.7 Language

• These Terms are in English
• Any translations for convenience only
• English version controls

19.8 Headings

Section headings are for convenience only and don’t affect interpretation.

19.9 Independent Contractors

Nothing creates a partnership, joint venture, employment, or agency relationship.

20. Contact Information

For questions about these Terms:

VirtualTryOnWoo.com
Email: support@virtualtryonwoo.com
Website: https://virtualtryonwoo.com
Support: https://virtualtryonwoo.com/support

Business Hours: Monday-Friday, 9 AM – 5 PM EAT (East Africa Time)
Response Time:

• Premium users: Within 24 hours (business days)
• General inquiries: Within 5 business days

21. Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You are authorized to agree to these Terms
✓ You will comply with all applicable laws
✓ You understand the limitations and disclaimers
✓ You accept the risks of using AI technology
✓ You agree to the dispute resolution provisions
✓ You have reviewed our Privacy Policy

Thank you for choosing Virtual Try-On for Shops!

We’re committed to providing excellent service and helping your business succeed with AI-powered virtual try-on technology.

If you have questions or concerns about these Terms, please don’t hesitate to contact us.

Last Updated: October 10, 2025
Version: 1.0

Quick Reference

Free Tier: 10 try-ons, community support
Premium: Unlimited try-ons, priority support
Refunds: 30 days money-back guarantee
Support: support@virtualtryonwoo.com
Requirements: WordPress 5.0+, WooCommerce 5.0+, Fal AI API key

Important Links:

• Support: https://virtualtryonwoo.com/support
• Privacy: https://virtualtryonwoo.com/privacy
• Fal AI Terms: https://fal.ai/terms
• Fal AI Privacy: https://fal.ai/privacy