Effective Date: September 22, 2025
Last Updated: September 22, 2025

1. Introduction

This Privacy Policy describes how Virtual Try-On WooCommerce Plugin (“we,” “us,” or “our”) collects, uses, and protects information when you use our virtual try-on plugin service.

2. Information We Collect

2.1 Images You Upload

  • What we collect: Photos you upload to test virtual try-on functionality
  • How we use it: Process images through AI services to generate try-on results
  • Storage: Images are temporarily processed and not permanently stored on our servers
  • Third-party processing: Images are sent to Fal AI services for AI processing

2.2 Plugin Usage Data

  • License information: License keys and validation status
  • Usage statistics: Number of try-ons performed, products enabled
  • Website information: Your WordPress site URL for license activation
  • Technical data: Plugin version, error logs (if any)

2.3 Payment Information

  • License purchases: Processed through Polar.sh (our payment processor)
  • We do not collect: Credit card details or sensitive payment information
  • What we receive: Transaction confirmation and license key generation data

3. How We Use Your Information

3.1 Service Provision

  • Generate virtual try-on images using AI technology
  • Validate and manage license keys
  • Provide technical support and troubleshooting
  • Monitor usage limits and enforce licensing terms

3.2 Communication

  • Send license keys and purchase confirmations
  • Provide support and respond to inquiries
  • Send important service updates (rarely, and only for critical issues)

3.3 Service Improvement

  • Analyze usage patterns to improve functionality
  • Debug technical issues and improve performance
  • Develop new features based on usage data

4. Information Sharing and Third Parties

4.1 AI Processing Service

  • Fal AI: Your uploaded images are sent to Fal AI for virtual try-on processing
  • Purpose: Generate AI-powered virtual try-on results
  • Data retention: Images are processed temporarily and not stored long-term
  • Privacy policy: Subject to Fal AI’s privacy terms

4.2 Payment Processing

  • Polar.sh: Handles all payment processing and license key management
  • Information shared: Purchase details necessary for transaction processing
  • Privacy policy: Subject to Polar.sh’s privacy terms

4.3 No Other Sharing

  • We do not sell, rent, or share your personal information with other third parties
  • We do not use your images for training AI models or other purposes
  • We do not share usage data with competitors or marketing companies

5. Data Retention

5.1 Images

  • Uploaded photos: Deleted immediately after processing (within minutes)
  • Generated results: Available temporarily for download, then deleted
  • No long-term storage: We do not maintain a library of your images

5.2 Plugin Data

  • License information: Retained as long as license is active
  • Usage statistics: Retained for service provision and support
  • Technical logs: Retained for 30 days maximum for debugging purposes

6. Data Security

6.1 Protection Measures

  • All data transmission uses SSL/TLS encryption
  • License keys are securely stored and validated
  • Regular security updates and monitoring
  • Limited access to data on a need-to-know basis

6.2 Image Processing

  • Images are processed in real-time and deleted immediately
  • No permanent storage of personal photos
  • Secure transmission to AI processing services

7. Your Rights and Choices

7.1 Access and Control

  • License management: View and manage your license through the plugin dashboard
  • Usage data: View your try-on usage statistics in the plugin
  • Account deletion: Contact us to delete your license and associated data

7.2 Opt-out Options

  • Plugin removal: Uninstall the plugin to stop all data collection
  • Support communications: Reply “unsubscribe” to any support emails

8. Children’s Privacy

Our service is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Users

Our service is operated from [Your Country]. If you are accessing our service from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in [Your Country] where our servers are located.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by:

  • Updating the “Last Updated” date at the top of this policy
  • Providing notice through the plugin dashboard for significant changes
  • Email notification for major privacy-related changes (if we have your email)

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@virtualtryonwoo.com
Website: https://virtualtryonwoo.com
Response time: We aim to respond within 48 hours

12. Legal Basis for Processing (GDPR)

For users in the European Union, our legal basis for processing personal information includes:

  • Consent: When you upload images for virtual try-on processing
  • Contract performance: To provide the plugin service you’ve purchased
  • Legitimate interests: To improve our service and provide customer support

13. Data Protection Officer

For privacy-related inquiries, you can contact our Data Protection Officer at: Email: privacy@virtualtryonwoo.com

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